Tag: VM

  • Mom, Leader, Heart: A Q&A with Claude Silver

    Mom, Leader, Heart: A Q&A with Claude Silver

    At VaynerX, empathy and leadership go hand in hand—and no one embodies that more than Claude Silver, our Chief Heart Officer. Recently, Claude was recognized as a She Runs It Working Mother of the Year in the New to Motherhood category, celebrating her ability to navigate both career and parenthood with heart and authenticity.

    We sat down with Claude to talk about what this award means to her, the realities of balancing work and family, and how VaynerX continues to support working parents.

    Congratulations on your She Runs It Working Mother of the Year award! What does this recognition mean to you personally and professionally?

     

    Claude: Thank you so much! Being recognized with the She Runs It Working Mother of the Year award is truly humbling. Personally, it feels like a huge affirmation that the effort I put into balancing my family and career is not only seen but celebrated. As a working mom, the juggle can sometimes feel like an endless battle, so to be acknowledged for it is a powerful reminder that every sacrifice, every late-night, every moment of self-doubt, is worth it.

    Professionally, it’s a reflection of the incredible support I’ve had from my team, my colleagues, and Vayner’s culture, which encourages me to bring my whole self to work. This award is not just about me—it’s about the environment that allows me to thrive as a mother and a leader. It validates that blending professional success with personal fulfillment is possible, and it fuels my commitment to continue paving the way for others to do the same. It’s a reminder that we can all push the boundaries of what we’re capable of—without having to sacrifice who we are or what we care about most.

    As a new mother, what has been the most surprising thing about balancing your career and motherhood?

     

    Claude: As a new mother, what has surprised me the most about balancing my career and motherhood is how much I’ve had to completely toss out the idea of “perfect balance” and embrace the beautiful chaos! It’s not about splitting my time evenly or checking every box—it’s about flowing with whatever demands are in front of me that day. Some days work is the priority, other days it’s family. I’ve had to learn how to stay present—really present—whether I’m leading a team or chasing after my little ones. 

    What I didn’t expect was how much this constant juggling would teach me about flexibility, being okay with imperfection, and trusting myself to navigate it all without getting bogged down. It’s messy, it’s real, but it’s the most exhilarating challenge I’ve ever taken on!

    VaynerX has a reputation for its flexible and people-first culture. How has that shaped your experience as a working mom?

     

    Claude: Vayner’s flexible, people-first culture has been a lifeline for me, especially as a working mom.  I believe it all comes down to having the space to be human. 

    There’s an understanding that I’m allowed to be present both at work and at home without having to be perfect or wear a mask. This is something we try to share with each and every person who walks through our door; however, it’s much easier felt than seen…

    The environment gives me the grace to grow, stumble, and get back up again, without sacrificing who I am or the people I love. It’s about aligning my choices with my values, both as a parent and a professional, and knowing that I can do my best work without losing sight of what matters most. 

    The culture here doesn’t just support me; it accelerates me. It’s about making real connections, fostering trust, and ultimately creating an environment where I can keep moving forward, with the flexibility to be the person I need to be in all areas of my life.

    As Vayner’s Chief Heart Officer, how do you balance your commitment to nurturing the people at VaynerX with the demands of being a new mom/parent?

     

    Claude: Holding the titles of “Chief Heart Officer” and “Mommy” has taught me how to master the art of patience, time management, and resilience—skills that are essential in both roles.

    I manage the delicate dance between my professional life and motherhood by honoring my time. I carve out the space to show up for my employees, while carefully protecting time before and after work for my children. 

    It’s not always simple, and there are many days where I find myself a bit off-kilter. The key for me is not getting down on myself, because that only works against my goal of being kind, compassionate, and aware of myself and what I’m able to do. 

    I remind myself that it’s okay to struggle, it’s okay to ask for help, (not always easy for me!) and it’s okay to be human. This is a lesson I’ve learned through motherhood, and it’s something I bring with me to VaynerX every day,  and share with everyone.

    Can you share a specific moment when your role as a mom and your role at Vayner intersected in a meaningful way?

     

    Claude: Every day, the lines blur. Mom mode. Work mode. Sometimes both at the exact same time.

    Like the day my 3-year-old was home sick, wrapped around me like a koala, determined to type on my keyboard while I tried to sound professional on a video call. Mute button on. Mute button off. Meanwhile, my 6-year-old was in the background, rapid-firing “Mommy, I wanna watch a show on your phone” over and over again—like a very persistent executive who would not take “later” for an answer.

    Guilt? Oh yeah, plenty of it. Was I doing enough for them? Was I letting my team down? But then I remembered—this is the job. Both jobs, actually. Some days, I’m negotiating deals while prying tiny fingers off my laptop. Other days, I’m deep in work while they build epic pillow forts.

    And that’s okay. They don’t need perfect. They need present. They see me working hard, loving hard, and doing my best. And if I ever forget that, my 6-year-old is happy to remind me—usually in the middle of a meeting.

    What advice would you give to working mothers, especially those new to motherhood, who are navigating the pressures of career and family?

     

    Claude: To all the working mothers/parents out there, especially those who are new to the journey—here’s my best advice: Don’t strive for perfection; strive for progress. There is no one-size-fits-all solution, and the pressure to “do it all” can feel overwhelming. You’ll have days when you’re killing it at work, and days when you feel like you’re barely keeping it together at home. That’s normal! 

    Be kind to yourself and embrace the mess. What you’ll learn quickly is that you’re more capable than you think, but also, it’s okay to ask for help and lean on your support system. Your well-being is just as important as your career and family. Take the time to recharge when you need to—whether that’s a quiet moment or simply acknowledging that you don’t have to be “on” 24/7. The key is being present and intentional, wherever you are.

    And here’s the real kicker—being a new parent will make you question everything you’ve ever known about your own self-awareness and how you regulate your emotions. It’s almost comical some days. There are moments when I feel like I’m on the verge of throwing my own tantrum, just because it’s all so new, and there’s no playbook to guide you through it. Of course, your friends and other parents will give you advice, but there’s nothing quite like being in your own skin and realizing that you’re fully responsible for this beautiful little creature. It’s a wild ride, and sometimes the only thing you can do is laugh and keep moving forward—because you’ve got this, even when you don’t feel like you do!

    How does VaynerX support working parents, and what initiatives do you think have been most impactful in making the workplace more inclusive for parents?

     

    Claude: VaynerX goes above and beyond to support working parents, and I’m incredibly grateful for it. The culture here is built on flexibility and understanding, which is essential for parents who are trying to juggle both career and family. Flexibility and understanding mean that there’s a deep respect for the fact that life doesn’t always happen between 9 and 5. But more than that, it’s the intentionality behind the support—Vayner doesn’t just give you the space to be a parent, it encourages you to show up as a full person, with all the complexities that come with being a working parent.

    Some of the most impactful initiatives have been the family leave policies, which are not just about time off but about making sure employees feel supported and valued during life’s biggest transitions. There’s also a strong focus on mental health and well-being, which is critical to all employees, especially parents & caregivers who are balancing multiple roles. The team’s commitment to fostering a culture of open communication and flexibility really helps in reducing the pressures that often come with parenthood, giving parents the tools they need to thrive professionally without sacrificing family time.

    What’s really powerful is the leadership’s continuous focus on making the workplace more inclusive for parents—whether it’s through mentorship, supporting growth opportunities, or advocating for flexible policies. It’s clear that the culture at VaynerX truly values working parents and works to create an environment where we can excel in both our professional and personal lives.

    Looking ahead, how do you envision continuing to grow in both your career and as a mother, and how do you see your role at Vayner evolving as your family grows?

     

    Claude: Looking ahead, I’m all about growth—both in my career and as a mom—and I’m ready for the ride! I already have two young daughters, and while our family won’t be expanding (no more little ones on the way!), I see my role at Vayner evolving as my kids grow older. As they get more independent, I’m excited to lean into the new stages of motherhood and keep growing as a professional. My career is about harnessing the lessons I learn every day from being a mother: patience, resilience, adaptability, and the ability to let go of control. I see myself leaning into the chaos more—embracing the fact that the more unpredictable life gets, the more exciting it is!

    I want to keep pushing myself to be an even stronger leader, one who leads with empathy, awareness, and flexibility. I also see Vayner as a place where I can bring those lessons back—continuing to lead with heart, inspire others to bring their full selves to work, and create an environment where we all grow, personally and professionally. As my daughters grow older, I’m learning to trust that everything doesn’t need to be done yesterday, and I’m giving myself the space to lead in my own rhythm—slowly, steadily, but with a whole lot of fire. The balance is always shifting, but I’m not trying to find perfection—I’m aiming for impact. And let me tell you, I’m fired up for what’s next!

    Lastly, as someone who leads with empathy, how do you think we can continue to improve work-life balance for all parents, especially those in the early stages of parenthood?

     

    Claude: I believe there will always be innovative ways to better support parents through those early, sleep-deprived, and all-consuming stages of parenthood. It’s a time that changes you, stretching you in ways you never expected. And as a company, we have the opportunity (and responsibility) to make that experience easier.

    The truth is, work and life were never meant to be at odds. Parenthood doesn’t make someone less ambitious or less capable—it makes them more. More resilient, more efficient, more deeply connected to what matters. And when we create a workplace that truly supports that reality, everyone benefits.

    We already know what works: real flexibility, meaningful parental leave, child care support, and a culture that doesn’t just allow people to take the time they need but genuinely encourages it. Companies that embrace this aren’t just doing the right thing; they’re building teams that are stronger, more engaged, and more innovative—just like we’re doing here at VaynerX.

    How do we build a world where both can thrive together is the real question. This isn’t about making room for parents—it’s about reimagining work in a way that works for everyone. And I’m excited for us to continue leading the way.

    people and experience team
  • How MUG Root Beer Turned a Meme Into Marketing Magic

    How MUG Root Beer Turned a Meme Into Marketing Magic

    Tapping Into the Moment

     

    MUG Root Beer has always been about two things: our iconic bulldog mascot, Dog, and the unfiltered chaos that our fans, the MUG Maniacs, bring to the table. This year, we took that energy and turned it into something completely unexpected: the MUG Dawg DNA Kit. Because who doesn’t want to know just how much dawg they’ve got in them?

    The Dawg DNA Kit was our tongue-in-cheek take on those dog breed DNA tests everyone’s been obsessed with. With our audience’s love for the phrase “Got That Dawg in You” (yes, we trademarked it), we knew we had the perfect opportunity to make some noise and own the moment.

    Building the Big Idea

     

    We created a spoof off of popular genealogy shows where the protagonist discovers he’s got that dawg in him. To bring it all together, we launched a test kit tied to the storyline and dropped it on our TikTok shop with the wild, over-the-top energy MUG Maniacs know and love.

    Turning an Idea Into Viral Energy

     

    On launch day, we hosted a TikTok Live featuring Dog himself—a move that not only sold out our kits in just two hours but also brought in 2.4 million unique views. From TikTok comments to conversations overheard in college towns and on NYC subways, people couldn’t stop talking about it. The campaign reached over a billion earned media impressions and racked up 40+ million social views in just three days.

    Finding the Right Balance

     

    Leaning into our audience’s love for Dog while keeping the campaign polished wasn’t without its challenges. We had to find the sweet spot between MUG’s unfiltered, chaotic humor and the broader appeal of a genealogy parody. By letting our signature humor guide every decision, we made sure diehard fans felt seen while welcoming new ones into the mix.

    Making Maniacs Out of Fans

     

    This campaign was about showing how strong our connection is with Gen Z. By meeting them where they live (on TikTok and Instagram) and speaking their language (with humor that hits), we created a moment. The Dawg DNA Kit proves what happens when you put your fans at the center of everything you do.

    Oh, and in case you’re wondering… yeah, we’ve got that dawg in us.

  • This and Yap Event Recap

    This and Yap Event Recap

    When the stars align, they illuminate the path forward. 

    At our virtual event last Wednesday, This and Yap: Getting Attention in 2025, we (Jaimee Estreller, VP of Platforms and Culture, and Hayley Grant, VP of Strategy) mapped out the trends shaping consumer behavior and brand opportunities. Their message: brands that stay culturally relevant will thrive.

    Let’s dive into the four key trends and some bold predictions for the year ahead.

    The “Party Deficit” and Social Rehab

     

    The pandemic reshaped social habits, leaving many struggling to connect organically. From facilitated meetups like NYC’s Hot and Social to trends like TikTok’s “home cafés,” there’s a growing appetite for curated, offline interactions.

    Prediction: Galentine’s Day will kick off “hangout season,” with brands leveraging this trend into spring and summer activations. From Cinco de Mayo parties to in-store community events, companies have an opportunity to become facilitators of meaningful social moments.

    Vices Are Back

     

    Self-improvement took a backseat to indulgence this year. Think diet sodas, “brat culture” music, and Jimmy John’s tongue-in-cheek “Dime Bag” campaign. As Gen Z redefines “bad habits” as playful acts of individuality, the opportunity for brands lies in celebrating the imperfect.

    Prediction: A major celebrity like Selena Gomez or Meghan Markle will host an intimate event inviting fans into their world, showcasing “imperfect perfection.” On the product side, expect restaurants to roll out “vice menus” with secret indulgent offerings accessible only via coded signals on social media.

    Archival Revival: Nostalgia Meets Newness

     

    The past isn’t just coming back—it’s being reinvented. Gen Z’s love for analog cars, digital cameras, and curated fashion looks from decades past speaks to a desire for authenticity with a twist.

    Prediction: General Motors will re-release the Geo Tracker, complete with a tape deck and CD player, tapping into the trend for “analog cool.” In fashion, we’ll see more brands like Coach debut multi-level flagship stores featuring vintage collections and upcycled pieces—blending sustainability with nostalgia.

    For the Lore: Storytelling That Sticks

     

    Welcome to the age of internet lore. Viral moments aren’t just trends—they’re sprawling narratives with sequels, multiverses, and Easter eggs.

    Prediction: A major studio like A24 will hire a “Chief Lore Officer” to manage interconnected storytelling across their projects, while a TikTok-originated story will inspire a feature film that wins Best Adapted Screenplay at the Oscars. For brands, embracing participatory storytelling—like Dunkin’s viral Halloween spider donut—can turn small moments into cultural movements.

    Key Takeaways for 2025

    • Activate Quickly: Trends move fast. From Valentine’s Day activations to summer blockbusters, timing is everything.
    • Be Bold: Imperfection and individuality resonate. Don’t shy away from pushing boundaries.
    • Engage Authentically: Understanding the “why” behind a trend allows brands to connect deeper with audiences.

    The Attention Update closed with a simple yet impactful reminder: stay curious, stay connected, and most importantly, stay relevant. 

    What trends are you predicting in 2025?

    Look back at the full event
  • Turning Comments into Gold: The Story Behind Jimmy John’s Kickin’ Ranch Comeback

    Turning Comments into Gold: The Story Behind Jimmy John’s Kickin’ Ranch Comeback

    When Jimmy John’s pulled Kickin’ Ranch from the menu, the fans mobilized. 

    From heartfelt demands to over-the-top memes, their passion was impossible to ignore. Instead of a typical response, Jimmy John’s went all in, transforming this wave of energy into a pop-punk anthem that made fans feel heard and entertained—and brought Kickin’ Ranch back with style.

    Listening to the Fans

     

    Jimmy John’s fans are obsessed with Kickin’ Ranch. When it disappeared, the comment sections were flooded with pleas, jokes, and intense demands for its return. Some of the energy was so over-the-top that Jimmy John’s even had to block certain keywords.

    At VaynerMedia, we saw something bigger in this outpouring of emotion. Before knowing if, we focused on letting fans know that they’d been heard.

    jimmy johns comments

    From Comments to an Anthem

     

    The creative team’s goal was simple: make an ad that doesn’t feel like an ad. This led to a bold idea—turning the wildest fan comments into a pop-punk anthem.

    The genre mirrored the raw emotion fans poured into their social media posts. Pop-punk has a unique way of channeling intense, genuine feelings, making it the ideal vehicle to reflect the love for Kickin’ Ranch. With lyrics crafted straight from those fan comments, the song carried a sense of authenticity that resonated deeply.

    Bringing the Music Video to Life

     

    Every great song deserves a killer music video, and we delivered. Leaning into 2000s nostalgia, the video featured all the theatrics of a classic pop-punk production—dramatic stage dives, emo fashion, and plenty of angst. Even the band was homegrown, featuring talented VaynerMedia employees.

    This creative direction was guided by real audience insights. Nostalgia resonates well with our audiences, so we leaned into it as our north star. The result is a video that not only feels authentic but also draws in both existing fans and new ones.

    Social Media as the Star

     

    Jimmy John’s has always been about listening to its fans. The “Comments as Creative” strategy ensured that every part of the campaign felt like a direct conversation with their audience. Authenticity was key, allowing existing fans to see their own voices reflected in the campaign while attracting younger audiences with content that was catchy and shareable.

    The campaign deepened the bond between the brand and its community, creating a moment that fans engaged and celebrated.

    A Celebration of Fans

     

    Jimmy John’s has built its brand on understanding what fans want and delivering it in bold, unexpected ways. From Snooki’s Picklewich to the 4/20 Dime Bag, the brand has consistently turned fan insights into personal and playful moments.

    The Kickin’ Ranch campaign was more than just a product comeback—it was a love letter to the fans, reminding them their voices matter.

    Looking Ahead

     

    The overwhelming response to the campaign has solidified Jimmy John’s approach to consumer-driven marketing. While sales data is still coming in, fan enthusiasm has been undeniable.

    As Jimmy John’s heads into 2025, they’re preparing for even more fan-centered moments, with campaigns planned for National Sandwich Day, National Pickle Day, and beyond.

    The Kickin’ Ranch campaign is a masterclass in connecting with an audience. By transforming fan passion into a creative celebration, Jimmy John’s created a cultural moment that goes far beyond the return of a beloved sauce.

    Hear from MAQ, our Associate Creative Director, talk about how the campaign came to life!