I’m a firm believer in something I’ve heard Gary V. say from time to time, which is that no matter what business you find yourself in, at the end of the day we’re all in the same business, and that business is customer service. This is never more evident than [...]

As some of you may have heard, Facebook made a moderately important announcement yesterday with the launch of a deals infrastructure for Facebook Places. To learn more about the nuts and bolts, you can read the announcement and watch the demo video. Immediately after the announcement, the discussion around the [...]

Every Wednesday night, I head over to a run-down gym in SoHo to play a game meant for schoolchildren with a bunch of 20-somethings. After a long & stressful day at work, throwing and dodging high-speed rubber balls is actually the absolute perfect way to let loose. Plus, the people [...]

If you haven’t yet heard, the popular restaurant search engine, Restaurant.com, created an impressive splash over the past 2 weeks as it jumped into (and quickly out of) the growing pool of DOTD sites like Groupon, Yipit, and Yelp. Perhaps feeling a little left out of the whole group-buying craze, Restaurant.com launched [...]

At the VaynerMedia offices, a group of us have begun taking an improv class at UCB. This is something we’ve been talking about doing for a long time and now, two classes deep, I can honestly say that joining the class has been one of the best decisions of my [...]