Can We Please Teach the Underdog New Tricks?
When I was in college, there was a horrible little grocery store in town that had terrible lighting, high prices, and a very limited selection of goods. Not too far away, there also sat a Super Wal-Mart. I knew far too many students that would go to the local grocery store because it was family-run, and local and all that jazz. Personally, I went to Super Wal-Mart and never heard the end of it from my liberal art-major friends. The problem is, even the folks who shopped at the local grocery store knew it was a bad grocery store. They would often complain about it, yet they still shopped there because they felt good about supporting the underdog. In reality, what they were doing was supporting a bad business.
I’m certainly not arguing that Wal-Mart should be anyone’s grocery store of choice. I’m simply saying I can’t make myself support a business that knows it’s the underdog yet refuses to take advantage of it and doesn’t try to innovate. The kind of innovation I think would be worthwhile for both the small business and the customers isn’t an expensive one either. Starting from (what I consider) the obvious, being a small grocery store in the middle of a college town and not having a Twitter account and Facebook fan page is insane. Running social media campaigns directed towards college students on those platforms is money.
Secondly, the local college’s computer science department spits out senior projects every year, I always thought it’d be an amazing opportunity to leverage your resources and have innovative services built for you… for free. For example, if this grocery store had approached my senior project class, pitching a safe and secure opt-in service that linked into a customer’s rewards card and emailed them recipes based on ingredients they frequently purchased, I would have jumped at the opportunity immediately. I would have been working on a project that I really liked, legitimately give back to a local business, all while creating something pretty useful. The grocery store would have gotten an innovative product that would be much more feasible to build for them compared to the big guys, as a small business is far more flexible. Not to mention, they would have gotten it for free! This would have been a much better project than a robotic bartender (yes, it happened.)
I hold a special place in my heart for small and local businesses, and that’s why I’m so harsh on them then it comes to this kind of thing. I know if I don’t see change and innovation, they’ll eventually be gone. It’s easy to complain about the big corporation running them out of town, but I strongly believe a few small, well-planned moves could retain a lot of their traffic from the big guys, even if the big guys have lower prices.










