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Can We Please Teach the Underdog New Tricks?

Business By Caleb Brown Apr 13th |

When I was in college, there was a horrible little grocery store in town that had terrible lighting, high prices, and a very limited selection of goods. Not too far away, there also sat a Super Wal-Mart. I knew far too many students that would go to the local grocery store because it was family-run, and local and all that jazz. Personally, I went to Super Wal-Mart and never heard the end of it from my liberal art-major friends. The problem is, even the folks who shopped at the local grocery store knew it was a bad grocery store. They would often complain about it, yet they still shopped there because they felt good about supporting the underdog. In reality, what they were doing was supporting a bad business.

I’m certainly not arguing that Wal-Mart should be anyone’s grocery store of choice. I’m simply saying I can’t make myself support a business that knows it’s the underdog yet refuses to take advantage of it and doesn’t try to innovate. The kind of innovation I think would be worthwhile for both the small business and the customers isn’t an expensive one either. Starting from (what I consider) the obvious, being a small grocery store in the middle of a college town and not having a Twitter account and Facebook fan page is insane. Running social media campaigns directed towards college students on those platforms is money.

Secondly, the local college’s computer science department spits out senior projects every year, I always thought it’d be an amazing opportunity to leverage your resources and have innovative services built for you… for free. For example, if this grocery store had approached my senior project class, pitching a safe and secure opt-in service that linked into a customer’s rewards card and emailed them recipes based on ingredients they frequently purchased, I would have jumped at the opportunity immediately. I would have been working on a project that I really liked, legitimately give back to a local business, all while creating something pretty useful. The grocery store would have gotten an innovative product that would be much more feasible to build for them compared to the big guys, as a small business is far more flexible. Not to mention, they would have gotten it for free! This would have been a much better project than a robotic bartender (yes, it happened.)

I hold a special place in my heart for small and local businesses, and that’s why I’m so harsh on them then it comes to this kind of thing. I know if I don’t see change and innovation, they’ll eventually be gone. It’s easy to complain about the big corporation running them out of town, but I strongly believe a few small, well-planned moves could retain a lot of their traffic from the big guys, even if the big guys have lower prices.

Filed Under: Business

Author: Caleb Brown

Caleb holds a bachelor’s degree in Computer Information Systems. During his senior year of college his web app was featured on a popular tech blog. Because of this, he and Gary Vaynerchuk struck up a relationship which culminated in Caleb moving from rural Pennsylvania to work for Vaynermedia in NYC. Caleb enjoys web development, tv teen dramas, and craft beer. He also really really likes tea.
  • http://www.twitter.com/ gyfooma the dotcomgal

    hey is this gary cause i accidently sent corked to corked and the girls or who ever recieved it metioned oh the wine dramais getting so bad you know i just had a friend request form a chick in conn who claims to ve from italy and distributes wines.i [pressd ignore delete what ever i am loyal when i finally get monsy your my wine guys ok

  • TheGreatWazu

    Interesting blog. A couple of things pop into my mind immediately. Are you old enough to know the history of this small grocery store? Walmarts come along and DESIMATE small businesses in their wake. How badly can a Walmart desimate a small business with their buying power and their ability to cater to lazy people who don't want to go to different kinds of stores you ask? Enough for small businesses to BARELY be able to pay rent, let alone replace all the flourescent bulbs. Enough to not be able to even buy all the groceries they would like to sell. The people they buy groceries from have minimums. Enough for them to have to jack the prices sky high to make up for the incredible drop in their walk-in traffic when Walmart moves next door. Now this is just the grocery section of Walmart. Imagine what the auto parts section has done to the local auto parts store. What has the Walmart sports section done to the local sporting good store? Appliances? Electronics? Sporting Goods? Opticians? Pharmacy? and it goes on and on and on. All of these Walmart departments have a local-business counterpart that gets HAMMERED. The owners of these establishments end up behind on rent, firing employees, having decreased volume-based buying power, get behind on home bills and rent and can't afford to renovate.
    It was WAY better when there were several small businesses that competed against each other with service, quality, selection and price. The consumer always won and the only ones that went out of business were the ones that were slackers. Now PERFECTLY good businesses go to the wayside and the consumers are the big losers too. I dare you to go to a Walmart, buy a bicycle, use it and then when something goes wrong go back to Walmart to see how they can help you. Oh, that's right, you can go to the bike shop for that, right? You know, the bike shop that you didn't buy the bike from and they didn't make a dime on the purchase that didn't exist cause you sold out to Walmart and now the bike shop is struggling themselves and probably won't be around too much longer either. Fuck Walmart.
    Now this isn't to say that there are small businesses that would just plain suck with or without a Walmart bye them. There are bad businesses everywhere. But for crying out loud, at least let another business of the same type put them under so the better business could succeed and the end user could win. Walmart takes away from them too as well as the butcher, the baker, the candlestick maker and every other business under the sun. Guess you should have gone to that small grocery store and tried to help them, don't you think? See you guys on Friday for lunch that will be made from your local deli, or do you maybe want me to buy your sub at Walmart and bring the rest of the guys subs from my place? LOL Be well.
    p.s. Nice Blog as usual. Vaynermedia has very good blogs. Can't respond to all of them cause most are tech related. I'm a people guy.

  • http://www.facebook.com/people/Caleb-Brown/72403180 Caleb Brown

    The problem is, I don't believe this grocery store had any real history, and it certainly didn't have any real character. I understand that Wal-Mart has huge buying power and can offer products cheaper, but I also believe that even in a rough economy, money isn't always the bottom-line. Stepping away from the poor lighting and lack of selection, why wouldn't this grocery store leverage resources like the university that was 0.2 miles away from it? Why weren't they on Facebook or Twitter?

    We all get nostalgic for the small-town, small-business idea, but Wal-Mart really isn't in the wrong. Anyone running Wal-Mart would follow the same strategy they are right now, because it works and it works well. They were a small business once too, but they were smart and innovative. I actually think big-box stores often give small businesses an advantage! It's their time to shine and be unique, make the customer feel wanted which the big guys rarely do.

    If I did college all over again, I'd STILL avoid that grocery store because they just weren't trying. I certainly don't want a wal-mart sub over a Great Wazu sub and that's my point! I think the Great Wazu is creative and innovative. You have interesting menu items, a good website that allows me to check out the menu before I go to the store, and a GREAT social network presence. If that grocery store did half the things you do, it would be a different story (and I'm not just saying that because you're bringing us food :) – see you friday!)

  • steveelerick

    This thought process has great potential. My thinking is if one knows of a solution that would help the little guy stay afloat with the giant, then why not be proactive and go offer your services. Get a group of friends, band together and crush it for the little guy.

    See the problem lies in that the store owner may not be current on the true power of social media. Sometimes they need to be shown the alternative route. Just think what you would be doing if you took charge and showed them the way.

  • TheGreatWazu

    I only have a few minutes here…Well Caleb…rather than retort with a lengthly point by point debate I'll say this…Most pre Social Media establishments are JUST NOW getting the grasp that it even exists. Even I have just just begun to grasp it. Gary is the one who started the revolution and its still verrrry young but gaining steam exponentially. Saying that Walmart gives small businesses a time to shine and be unique does have some creedence but when you can get everything from milk to tires to glasses to panty liners under one roof, people tend to go there…and in this rough economy they need to go to the cheapest place to boot. You think they'd go to Walmart if they were loaded? I wouldn't Do I go to Walmart? Begrudgingly, yes because sometimes there is no where else left to go for some items. I don't totally disagree with your points by the way I just like to show the other side so that both parties walk away a little more enlightened afterwards. I do. While it's true that Walmart started out small, I doubt that that a TALLMART moved next door to them where ever they opened up a new location. I'll still stick by my post, overall. Youth sees things from the point of their self awarness to the present. Age has history, the present and a better view of whats going go happen next. That being said….I'D RATHER BE YOUNGER LOLOOLOL….See you guys tomorrow. If Sitmo doesn't call me its gonna be my choice on what to bring…be well…ps. you look just like my son….its scary…………..Gerald

  • TheGreatWazu

    This is a business model I have shown my friend Jeremy Aragon. I will be crushing the hell out of it for little businesses as soon as mine is set up. Not far away. It's definately a bonified career title.

  • http://SocialVideoLabs.com Steve Elerick

    There is little doubt in my mind that you will crush it! Even if one was to fumble just a bit in the beginning the very concept of playing with the “big dog” is enough to light the inner fire. What mom and pop store, if shown the light and becomes a believer, is going to turn their nose up at keeping the doors open and making a living. Small business is the back bone of our country so go and show them the way!!

    Best of luck to you and enjoyed the conversation.

  • http://SocialVideoLabs.com Steve Elerick

    Caleb, I wanted to let you know this is a fantastic site. Having seen so many others it's great to find one with great content. Looking forward to other post and glad we could connect here.

  • http://www.facebook.com/people/Caleb-Brown/72403180 Caleb Brown

    Glad you're enjoying the Vaynermedia blog, Steve!

  • http://SocialVideoLabs.com Steve Elerick

    It is my pleasure. My twitter handle is @steveelerick it's a lot easier to reach me using the @steveelerick as many get lost in all the spam. My blog is http://SocialVideoLabs.com I will be following you back. I'm Looking forward to it.

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